Privacy Notice

Introduction and background

The purpose of this policy is to outline how Barefoot Travel Planners Limited has established measures to protect your privacy and information rights.

Your rights

We recognise that you have rights as a ‘data subject’ and that we have an obligation to uphold these.

This privacy notice aims to outline how we maintain these rights. In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights
  • Who to contact in the event you’re unhappy with our performance

Depending on why we have collected your information, your information rights could include:

Right Explanation
Right to be informed This encompasses the obligation for us to be transparent in how we collect and use your personal data.
Right of access You have the right to access your personal data and supplementary information.
Right to rectification If the information we hold on you is inaccurate or incomplete, you can request we correct this.
Right to erasure You can request we delete or remove personal data where there is no compelling reason for us to continue processing.
Right to restrict processing You have the right to request we cease processing your data, if:
  • You consider it inaccurate or incomplete;
  • Where you object to processing and we are considering whether we still have a legitimate interest to process it;
  • Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim.
Right to data portability Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
Right to object You have the right to object to our processing under certain circumstances. For example you can object to:
  • direct marketing (including profiling); and
  • processing for purposes of scientific/historical research and statistics
Rights relating to automated decision making including profiling Where we apply automated decision making, we must
  • give you information about the processing;
  • introduce simple ways for you to request human intervention or challenge a decision;
  • carry out regular checks to make sure that our systems are working as intended
Information related to automated decision making is contained later in this notice.

Information we collect

Please find below a summary of the information we collect and how we use this to deliver services to you.

Information we collect Why we collect this Lawful basis
Personal contact details including name, address, contact number, email address, postal address Contacting you in relation to the services you have booked and in order to collect and recover payment due to us Confirming any services you have booked (e.g. booking your flights) Contacting you with promotions and marketing information (if you have consented to us doing so) Handling complaints Managing our relationship with you To perform our contract with you Our legitimate interests in recovering payments due to us Our legitimate interests in providing you with specifically targeted marketing information, developing and growing our business Our legitimate interests in customer care, handling your complaint and performing our contract with you To comply with our legal obligations Our legitimate interests in maintaining our accounts and records
Date of birth Booking the services you have requested To perform our contract with you
Payment card information Processing your payment for the services you have booked To perform our contract with you
Names and dates of birth of accompanying guests (including children) Booking the services you have requested To perform our contract with you
Dates of stay Identifying the dates on which you have reserved our service To perform our contract with you
Details of your holiday destination Identifying the resort at which you have booked our services To perform our contract with you
Other information supplied during a call or a meeting to a member of staff To provide customer care for quality purposes Our legitimate interests in training and reviewing the quality of care provided by staff
Flight details Coordinating reservations and your pick-up and drop-off to and from the airport at your trip destination To perform our contract with you

Transfer of Data

We may share your personal data with third parties, including third-party service providers, and other entities where this is required by law, where it is necessary to perform our contract with you, or where we have another legitimate interest in doing so.

We will need to share your personal data with others including:

The resort at which you are staying;

The airline providing your flights;

Other entities who participate in the booking process for the services provided to you;

Our booking system providers;

A tour provider if you choose to book a tour;

Third party service providers we are using to provide services that involve data processing such as IT and system administration services;

Professional advisers including legal teams, bankers, auditors and insurers to the extent such information is relevant to the performance of their services;

We will share your personal data with other entities who participate in the booking process for the services provided to you, as part of our regular reporting activities in company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data.

We may also need to share your personal data with a regulator or to otherwise comply with the law or a judicial process. We may disclose your personal data if we are required by law to do so or if we reasonably believe that disclosure is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process.

Retention of Data

Barefoot Travel Planners Ltd retains information for seven (7) years from our point of last contact.  We hold this information to support our legal and regulatory requirements.  If you object to this retention, please contact us – details are provided in the ‘Contact’ section.

Contact Details

We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw that consent.  To let us know this is the case please email Barefoot Travel Planners at the contact details below.  If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

Barefoot Travel Planners, as data controller, can be contacted as follows:

Lisa Burns (DPO)

lisa@barefoottravelplanners.co.uk

Telephone: 02392 326575 / 07824 805504

Barefoot Travel Planners
Solent House
Nelson Lane
Fareham PO17 6AW

If you are unhappy that we have responded to your query adequately, or if you have a further complaint, The Information Commissioner’s Office can be contacted on telephone number 0303 123 1113.

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